COMMUNICATION & CONFLICT MANAGEMENT TRAININGS
Interpersonal Communication & Conflict Management Skills and Strategies Trainings begin with a basic introduction to some foundational concepts of conflict; what conflict is and its inherent opportunities. Each individual training then uniquely focuses on skills and strategies that can be used to shift and repair compromised interaction as well as support effective communication and problem solving. These trainings are readily customized to specific needs and contexts.
Length: Generally three to five hours in length
Staying Calm When the Conversation Gets HEATED! ~ Perhaps the most difficult conflict is the one in which we ourselves are involved. Our buttons have been pushed, our patience has run-out, and we’re ready to let someone have it! After an introduction to some foundational conflict theory, this training explores skills and strategies that enable us to “self-manage” our own conflict situations. Appropriate for nearly any context or setting
The Performance Evaluation ~ This highly engaged and interactive skill building workshop will present strategies and skills for the performance review process. Participants explore the nature of conflict inherent in the evaluation process and how this potentially negative dynamic can be transformed by creating and holding space for this very “different” kind of conversation. Appropriate for Human Resources, Supervisors, Volunteer Coordinators
Managing Conflict on the Front Lines ~ For the Service Organization, Retail, or in any setting where public-interaction is a large part of the work, conflict can erupt at anytime and for any reason! Managing conflict on the front lines explores how we can support people who often show-up angry and defensive, while also taking care of ourselves. Appropriate for public service providers and customer service specialists.