CASE COORDINATOR/OFFICE ASSISTANT-FULL TIME
TOMPKINS COUNTY OFFICE
JOB DESCRIPTION
 
General Responsibilities:
The Tompkins County Case Coordinator/Office Assistant has primary responsibility for case coordination in Tompkins County and a share of case coordination for all mediation programs in Chemung and Schuyler Counties. S/he also provides administrative support as needed. S/he is supervised by the Director of CDRC Programs.
 
Specific responsibilities:
Screen inquiries for service, both over the phone and in person:
  • Provide basic information on agency services
  • Determine appropriateness of case for mediation
  • Make referrals to other agency staff or other community resources
 
Coordinate all aspects of agency casework adhering to policies and procedures including:
  • Intake
  • Completion of information in the agency database
  • Contact and information to all parties
  • Contact with referral source
  • Contact with parties and mediators following mediation
  • Case Closure
 
General office work:
  • Answer phones, file, open and distribute mail, run errands
  • Manage office supplies
  • Maintain and ensure working order for office equipment
  • Schedule meeting space and arrange for refreshments for meetings and trainings
  • Maintain and ensure office appearance for front office, waiting area and mediation rooms daily
  • Prepare and submit check deposits
 
Participate in community education for the agency.
 
Participate in agency planning and staff meetings.
 
Work with supervisor on professional goal setting and development.
 
Other duties and tasks as assigned by the Director of CDRC Programs or Executive Director.
 
Minimum Qualifications:
  • Graduation from an accredited college or university with a four year degree in communication, human services or related field and two years’ experience in case coordination or related work.
  • Graduation from an accredited college or university with a two year degree in communication, human services or related field and two years’ experience in case coordination or related work.
  • Any equivalent combination of training and education sufficient to indicate ability to perform the job.
 
Required knowledge and skills:
  • Ability to work independently and as a smooth-functioning member of a team
  • Excellent verbal and written communication skills, including experience with public speaking
  • Experience in case coordination
  • Ability to handle confidential information
  • Good organizational skills, including attention to detail and the ability to manage a variety of tasks at the same time
  • Computer literacy, especially with word processing and database programs
  • Valid Driver’s License and access to a vehicle
  • Ability to travel to CDRC’s Chemung and Schuyler County offices
 
Preferred but not required:
  • Experience with mediation and/or cooperative conflict resolution
  • Knowledge of various community resources and the skills needed to network with them, especially in Tompkins County
  • Notary Public
 
 
Position is full time (32 hours per week), at $27,500
Position is non-exempt.