CASE COORDINATOR II-PART TIME
TOMPKINS COUNTY OFFICE
JOB DESCRIPTION

General Responsibilities:
The Tompkins County Case Coordinator has primary responsibility for case coordination. S/he is a member of CDRC’s Team and is supervised by the Director of Mediation Programs.
 
Specific responsibilities:
Screen inquiries for service, both over the phone and in person:
  • Provide basic information on agency services
  • Determine appropriateness of case for mediation
  • Make referrals to other agency staff or other community resources
 
Coordinate all aspects of agency casework adhering to policies and procedures including:
  • Intake
  • Completion of information in CLM(agency database)
  • Contact and information to all parties
  • Contact with referral source
  • Contact with parties following mediation
  • Case Closure
 
Participate in community education for the agency.
 
Participate in agency planning and staff meetings.
 
Work with supervisor on professional goal setting and development.
 
Other duties and tasks as assigned by the Director of Mediation Programs or Executive Director.
 
Minimum Qualifications:
  • Graduation from an accredited college or university with a four year degree in communication, human services or related field and two years’ experience in case coordination or related work.
Or
  • Graduation from an accredited college or university with a two year degree in communication, human services or related field and four years’ experience in case coordination or related work.
 
Or
  • Any equivalent combination of training and education sufficient to indicate ability to perform the job.
 
Required knowledge and skills:
  • Ability to work independently and as a smooth-functioning member of a team
  • Excellent verbal and written communication skills, including experience with public speaking
  • Experience in case coordination
  • Ability to handle confidential information
  • Good organizational skills, including attention to detail and the ability to manage a variety of tasks at the same time
  • Computer literacy, especially with word processing and database programs
  • Valid Driver’s License and access to a vehicle
  • Ability to travel to CDRC’s Chemung and Schuyler County offices as needed 0-5%
 
Preferred but not required:
  • Experience with mediation and/or cooperative conflict resolution
  • Knowledge of various community resources and the skills needed to network with them, especially in Tompkins County
  • Notary Public
 
Position is part time (17.5 hours per week). 
Monday, Tuesday 9:00 am -4:30 pm,  Thursday 12:30 pm -4:00 pm
Base Pay $15.11/hr.
Position is non-exempt.

If you wish to apply, please email a cover letter, resume and the online application provided below to cdrc@cdrc.org. 
                                                     Employment Application