Managing Conflict with
Friday, February 10, 2017
9:00 am - 3:00 pm
REGISTER ONLINE at www.hsctc.org/workshops
Borg Warner Conference Room, Tompkins County Public Library,
101 E. Green St. at S. Cayuga St., Ithaca, NY
Presented by the Human Services Coalition
Co-sponsored by the Tompkins County Public Library
Walk-ins are welcome.
For logistical reasons, we ask that you pre-register if possible.
However, if you are unable to pre-register, you may register at the event.
Scholarship requests must be made in advance.
A WORKSHOP FOR MIDDLE MANAGERS.
This is Session Three of HSC’s Middle Managers Series. There are seven sessions in the series which covers most of the critical skills and insights middle managers need. The sessions are being offered approximately one per month.
1. The Basics of Supervision – Situational Leadership with Laura Branca and Kirby Edmonds
2. Coaching and Delegating with Nadia Rubaii and Jeff Shepardson
3. Managing Conflict with Jeff Shepardson and Nadia Rubaii
4. Building Your Team with Laura Branca and Kirby Edmonds
5. Managing Group Meetings with Jeff Shepardson and Nadia Rubaii
6. Building Yourself: Finding and Keeping Your Balance with Karen Fritz
7. Recruiting and Managing Diversity with Kirby Edmonds and Laura Branca
Managing conflict successfully requires understanding the dynamics of conflict and its effects on people. This session will use discussion and role plays toward:
About the Presenters
Nadia Rubaii, Ph.D., is associate professor in the Department of Public Administration at Binghamton University. She has more than 20 years of experience teaching graduate courses and professional workshops on all aspects of human resource management. She has worked with leaders of local government and nonprofit organizations throughout the United States and abroad to improve their hiring processes and decisions, overhaul their performance appraisal processes, increase communication skills among supervisors, ensure compliance with laws governing employment relations, and to more effectively manage increasing diversity within the workplace and in the community.
Nadia has given plenary presentations at numerous national and international conferences. She is active in the International City/County Management Association, having made presentations and provided training at several of their annual conferences, and having authored articles for their publications and a major white paper for their congressional lobbying efforts. Nadia grew up in the Cortland-Ithaca area, attended school at what was then SUNY-Binghamton, and then worked for more than 15 years in southern New Mexico. She returned to upstate New York in 2004 to be closer to family members, several of whom still reside in Ithaca.
Jeff Shepardson, CDRC Director of Training & Facilitation Services, has served CDRC as staff member, mediator, facilitator, and trainer since 2005, mediating and facilitating cases both public and private in a wide variety of contexts and settings. Jeff provides Mediator, Facilitator, & Conflict Resolution Skill Trainings on a local, state and national level. Jeff is a Fellow and certified mediator with the Institute for the Study of Conflict Transformation (www.transformativemediation.org), Certified Trainer and member of the Mediator Ethics Advisory Committee for the NYS Unified Court System Office of Alternative Dispute Resolution, Adjunct Instructor for Hofstra Law School, Cornell Law School, and Cornell School of Industry & Labor Relations, and holds degrees in Literature, Communications, and Theology. Jeff holds a deep belief in the power of alternative dispute resolution skills to transform conflict interaction that serve to strengthen individuals, relationships, and communities.
Registration and Payment
Register online at www.hsctc.org/workshops. If you are unable to register and pay online please call 607-273-8686 or email firstname.lastname@example.org.
All registration sales are final. At times a workshop may be cancelled due to inclement weather or other issues. If this occurs, we will post the cancellation on our website:www.hsctc.org/workshops, email all registered participants, and refund any prepaid fees. If you plan to walk-in, please check our website for the most up-to-date information prior to attending.
Limited scholarships are available to agencies whose board and staff members cannot attend without one. To request a scholarship, email email@example.com.
Coffee, other drinks, and snacks are provided at all workshops; lunch is not provided. Attendees at sessions in the Borg Warner Room may leave and eat lunch on the Ithaca Commons.
Please notify us if you have any special needs; the Coalition wishes to make its workshops accessible to everyone.
For the comfort of everyone, HSC workshops are fragrance free. We appreciate your cooperation. For directions, parking instructions, and further information, please visit our website at www.hsctc.org/workshops.
The Coalition is a United Way agency.